Terms & Conditions

1. Acceptance of these Terms

These Terms & Conditions explain what you can expect from iGOLD Communications, Inc. ("iGOLD", "we", "us") and what we ask from you as a customer. By creating an account, sending a service request, approving a quotation, or placing an order through this portal, you agree to follow these terms. If you do not agree, please do not continue with the portal action.

2. The Service We Provide

iGOLD is a telecommunications and technology firm that supplies telecommunications equipment, installation materials, accessories, installation, commissioning, and maintenance services. This portal lets you browse products, submit service requests, receive and review quotations, make payments, coordinate installation schedules, and track maintenance. Our solution areas include carrier-grade networks, structured cabling, wired and wireless networks, security and surveillance, voice communications and gateways, WAN/SD-WAN and cybersecurity, bandwidth management, hyperconverged infrastructure, and managed services.

3. Your Account

• You must provide accurate, current, and complete information when registering, and keep it up to date.
• New accounts require email verification through a one-time code before they become active.
• You are responsible for safeguarding your password and for activity that happens under your account.
• Accounts are for legitimate business or personal use connected to iGOLD products and services.

4. Service Requests & Workflow

A service request is an inquiry, not a confirmed order. Submitting a request starts the iGOLD service workflow, which usually follows this path: Service Request - Quotation - Approval - Purchase Order / Payment - Installation - Acceptance Sign-Off - Maintenance. You agree that the contact and site details you provide are accurate, and that our team may contact you through your chosen method to assess, schedule, and fulfill the request.

5. Quotations & Pricing

• Cart totals and on-site estimates are indicative only; the confirmed price is the one stated in your formal quotation.
• Each quotation is valid for 30 days from its issue date unless the quotation says otherwise.
• Prices include applicable labor and service charges unless noted, and may change if material cost or site requirements change before approval.
• Delivery and installation schedules depend on material availability, site readiness, and confirmed coordination with your contact person.

6. Payments & Down Payment

• A 50% down payment is generally required before installation begins; the remaining balance is due after installation.
• Online payments are processed through PayMongo. We do not store your full card or e-wallet credentials.
• You are responsible for paying the amounts shown in your approved quotation, including applicable taxes and fees.

7. Installation & Sign-Off

Where applicable, we will propose an installation schedule for your confirmation. You agree to provide safe, reasonable, and timely access to the installation site. After completion, you may be asked to review and sign off on a User Acceptance (UAT) confirmation that the delivered work matches the agreed scope.

8. Warranty & Maintenance

• Hardware components carry the applicable manufacturer warranty; labor carries the warranty period stated in your quotation.
• Maintenance and support services follow the scope and schedule agreed for your installation or managed-service plan.
• Warranties do not cover damage caused by misuse, unauthorized modification, inaccessible sites, or third-party interference.

9. Acceptable Use

You agree not to misuse the portal. In particular, you will not:

• Submit false, fraudulent, or deliberately misleading requests or information.
• Attempt to gain unauthorized access to the system, other accounts, or staff functions.
• Interfere with, disrupt, or place an unreasonable load on the platform.

10. Data Privacy

We collect and process your personal and site information only to operate your account and fulfill your requests - for example, your name, contact details, service address, request history, and payment status. We handle this data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and apply reasonable safeguards to protect it. We do not sell your personal data. Audit logs of account, payment, and request activity may be retained for security and operational integrity.

11. Liability & Cancellation

• You may cancel a service request before it advances to a confirmed order; cancellation after payment follows the terms of your approved quotation.
• iGOLD is not responsible for delays caused by events outside our reasonable control, inaccurate information, unpaid balances, or sites that are not ready or accessible.
• Any refund, rework, or cancellation review will be handled based on the approved quotation, completed work, installed materials, and applicable Philippine law.

12. Changes & Contact

We may update these Terms from time to time. The version shown in the portal at the time you register, submit a request, approve a quotation, or place an order applies to that action. For questions about these Terms, contact iGOLD Communications, Inc. at info@igoldcomms.com or +63 (2) 8123 4567, BF Homes, Paranaque City, Philippines.