Frequently Asked Questions

You can browse our catalog by product category: Voice & Unified Communications, Networking & Wireless, Security & Surveillance, Structured Cabling, Fiber Optic Products, Voice & Media Gateways, Power & UPS, Transceivers & Testers, and Accessories. These categories and the catalog pages are visible to logged-in customers under the "Products" section.

Yes. Customers may request quotations by creating a Service Request ("New Request") from the Customer Portal or by starting a Service Request directly from a product card (the "Install" link).

Browse products and add items to your cart using the "Add" button. From a product you can click "Install" to open the Service Request form prefilled with that product. From the cart or product pages click "Start Service Request" (or use "New Request" on your portal). Complete the Service Request form (contact & site info, solution category, specific service, subject, description) and submit — our team will prepare a formal quotation from that request.

Yes. We source equipment from trusted vendors and suppliers. Where applicable products carry the manufacturer or supplier warranty and are supplied as genuine items intended for enterprise use.

If you need changes, open the quotation from your "View quotations" area in the Customer Portal and follow the provided review actions or contact your iGOLD representative — revisions are handled through the service request / quotation workflow.

Installation work generally includes on-site setup, device configuration, basic testing and commissioning. If a site survey is required we may issue a revised post-survey quotation; any additional integration or custom engineering work is quoted separately.

After you accept a formal quotation the iGOLD team coordinates the site visit and installation schedule. Customers do not directly book installation slots in the portal; staff will contact you to confirm dates. (For maintenance requests you can propose preferred dates using the Schedule modal, but staff must approve and confirm the visit.)

Yes — by default hardware warranty is provided (configured as 12 months in our warranty policy) and labor warranty durations are shown with each installation (the system uses a 90‑day labor warranty). Certain solution categories or large orders may receive extended hardware warranty (e.g. 24 months). You can view warranty details on the installation detail page under the "Warranty" section.

Open a maintenance request or support ticket from your Customer Portal and include the installation/reference number; the Warranty panel on an installation shows whether it is still under warranty and links to the warranty status component. Our team will guide you through the claim.

Go to "Open support" / "Ask Support" from your Customer Portal or click "Open a Support Ticket" and fill the form (choose Category, enter Subject and Message). Submit the ticket and track its progress from the Support area in your portal.

Yes — we offer maintenance and SLA packages that include preventive visits, warranty management and priority support. Customers on maintenance programs also receive proactive reminders and can see predictive maintenance insights on their installation pages; staff will coordinate visits and service under the agreed contract.